Check First

Hadesbet Casino Account Verification and KYC

The check exists to keep payouts lawful, and the team normally closes it within 24 hours of receiving your documents.

Start Verification

18+

Quick Overview

Skim the Basics Before You Send Anything

This clears up the usual question: who is looking at your papers, and how long they keep you waiting.

Who checks

Hadesbet Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2013/1909/092

Time needed

24 hours

Compulsory by

At the latest before the first withdrawal

Questions go to

[email protected]

Age checked

18+

Done in One Pass

Four Steps to a Clean First Submission

Before You Hunt for Uploads

Open your account area and look for the verification section. It sits apart from the bonus and payment menus, so glance through the list rather than the front page.

Shoot the Whole Card

Upload a photo ID with all four corners and the expiry date readable. Avoid screenshots and shadowed shots, since a trimmed edge is the commonest reason for a resend.

Card Proof in Two Sides

For a card image, cover the middle digits and leave the first six and last four plus the name showing. Both sides are wanted when the number is printed on the back.

Quietly Waiting Beats Resending

After sending, wait quietly rather than resubmitting the same file. If a review is needed, a short note to the verification inbox moves things along faster than a second upload.

Packing Your Files

The Files Behind Your Withdrawal

Keep this open while you gather files, so each copy lands right the first time.

Photo ID

What it confirms: Your name, face and date of birth; Copy must show: All four corners, full name, expiry date legible

Proof of address

What it confirms: Where you actually live now; Copy must show: Your name, your address, dated within three months

Payment card image

What it confirms: The card used belongs to you; Copy must show: First six and last four digits, name, both sides

Photo ID

What it confirms: The person holding the document is you; Copy must show: Face and ID in frame together, no glare, unedited

Why now

The moments the request lands

Hadesbet Casino asks at set points so nothing interrupts you later.

Cashing Out the First Time

Cashing out for the first time is when the licence requires the check, so your photo ID, address paper and card image are reviewed before the payout leaves.

Will my birthday be checked?

Before you reach 18 you cannot open an account here, so age is confirmed from your photo ID and must match what you registered with us.

Keeping your payouts yours

Add a card or wallet we have not seen and we confirm it belongs to you, because winnings must return to a method in your own name.

Getting the details to line up

Details that read differently from your paperwork pause the review, so send a fresh copy that matches your account name, address and date of birth.

When we ask about earnings

Where the money comes from, not who you are

Our Gaming Control Board Curaçao licence, number OGL/2013/1909/092, requires us to understand how the money on an account was earned. This is a standard anti-money-laundering step for every licensed operator, and it is never a suggestion that you have done anything wrong.

Papers we may ask to see

Depending on your case, the check may call for one or two of these:

Recent payslips from your employer
Bank statements showing your income
Tax paperwork confirming declared earnings
Proof of a pension or benefit payment
Papers showing where savings came from

Rejection reasons

Fix these three and stop the return trip

Send the raw photo, not the tidy version

Changing a file at all counts as a new document, so any crop, filter or painted-out corner is refused because we cannot trust what changed. Upload the original photo exactly as captured; Skip filters, cropping and brightness fixes

Your record and your paper disagreeing

Names spelled differently, a maiden name or a new suburb all create a gap, and a document must agree with the details on your account. Check the spelling on your profile first; Send a matching bill or ID showing the change

Send a recent bill instead

Anything older than a few months no longer proves where you live now, so a stale bill is set aside in favour of a current one. Send a bill dated within the last three months; Use a utility, bank or council letter

Mid-Check Questions

Quick Answers on Identity Files

Will the identity check be repeated once my account is already verified?

Generally no. Once your photo ID and address are accepted, they stay on file and ordinary withdrawals flow past the check. A fresh copy can be requested only if the details change or a licence review calls for it.

What should I do if my proof of address gets refused?

Read the note attached to the refusal first, as it names the exact flaw, such as a cut-off corner or a missing date. Then send a full, flat capture of the same document type to [email protected], and our team revisits it within the usual 24 hours.

How long does the Hadesbet Casino verification take from upload?

The standard turnaround is 24 hours from the moment your last file lands. Many are cleared sooner, though a bank statement with handwriting across it will take a second look. You get an email either way, so there is no need to sit and refresh.

Which regulator licenses Hadesbet Casino and under what number?

The Gaming Control Board Curaçao licenses the operator, Hadesbet Casino N.V., under number OGL/2013/1909/092. That licence is why the identity and source of funds checks exist at all; they are conditions we must meet, not house rules.

At what point in my play is the identity check actually required?

At the latest it must be done before your first withdrawal is released. We may also ask earlier, when you register or when you make your first deposit, so it is worth having the files nearby from the start.

Are the documents I send kept securely and privately?

They travel over 256-bit AES encryption and are seen only by the team that reviews accounts. Files are held for the period the licence requires and never sold or shared for marketing. Our privacy desk at [email protected] answers anything further.

Can I send my ID using just my mobile camera?

Yes, a phone capture is fine as long as the whole document sits inside the frame. Lay it flat on a dark surface in daylight, avoid the flash, and check the text is sharp before you send it through.

Ready Now

One Submission, Then Clear Withdrawals

A verified Hadesbet Casino account sends withdrawals on their way without the extra wait that a pending check adds.

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